Global Goals 4P Accelerator

Faculty | Coaches | Mentors

Mac Macartney


United Kingdom

Mac Macartney is an international speaker, writer and change-maker. Mentored by indigenous people over many years, he has acquired profound and original insights into questions preoccupying many contemporary leaders. Mac seeks to inspire the emergence of the leader in each of us, the leader who will take courageous action for a better world. Championing A New Story of Sustainability lies at the heart of this.

Mac is the founder of Embercombe, a social enterprise on the edge of Dartmoor National Park with a mission to catalyse the emergence of leaders and change-makers for a just, peaceful and sustainable world.

In 2016 Mac co-founded, a close network of proven change makers from diverse backgrounds. They combine their expertise in pioneering technology with disruptive innovation and values-led leadership to help businesses integrate sustainability into the heart of their organisations.

Mac is an Associate of Leaders’ Quest a social enterprise that develops wise, compassionate and adept leaders from business, government and civil society. He recently spoke to 60 climate change leaders and influencers from COP21 on the topic of hope.

Mac is a regular guest lecturer at Schumacher College and also contributes to the Exeter University Business School MBA programme. He was recently awarded an Honorary Doctorate of Education for his work in service to the community and youth.

Alongside his own UK company, Mac co-founded leadership development consultancies in Poland and Russia.

Mac combines this experience of corporate social responsibility, climate change advocacy, leadership development, indigenous wisdom and business transformation and invites people to take courageous action for what they truly love.

“If we can catalyse enough people to action we can succeed in creating a just, peaceful and sustainable world. Some of them will be musicians, some of them will be scientists, contractors, teachers, artists, builders – that’s the lovely thing about what we do – we don’t tell people what to do. We don’t teach them to meditate or pray or protest. We ask what moves you?”

Alexandre Lemille


Paris, France

Alexandre leads discussions around a so-called ‘Circular Economy 2.0’ where he embeds two missing dimensions: the social dimension (the Circular Humansphere) and a systemic approach of value creation (Optimisation of Circular Value).

Alexandre is the co-founder of the African Circular Economy Network (ACEN), and was a Guest Member of the Circular Economy Taskforce (Young Global Leaders, World Economic Forum (WEF)) in 2016. During that year, Alexandre was recognized by the World Economic Forum as “Highly Commended” in the Circular Economy Leadership category.

He holds an MBA from Hult International Business School, Boston, MA, USA.

“The Circular Economy 2.0 recognizes that - should our next economic model be based on the Principles of the Circular Economy -,this framework has to embed the design of inequalities out of our economic sphere, on top of designing waste and pollution out.”

Margaret Rose-Goddard


Trinidad and Tobago | United Kingdom

Margaret Rose is a trial lawyer, anti-corruption and transparency advocate, and a serial social entrepreneur driven to solve some of the world’s biggest challenges through policy, innovation and empathy. Margaret is a recognized public procurement law expert providing specialist public procurement legal advice and litigation support to public bodies and corporations. Margaret has contributed to legislative reform in the Caribbean and speaks worldwide on the subjects of public procurement, anti-corruption and public governance.

Currently pursuing her doctorate in International Public Procurement Policy & Research at the University of Bath, UK, Margaret has founded multiple initiatives geared toward empowering citizens to become more effective in their engagement in public governance and as guardians of the public interest in Trinidad and Tobago and the UK including the Caribbean Procurement Institute, a specialist provider of public procurement law education, professional capacity building and consulting services to Governments and public sector bodies and its successor, Procurement Innovation & Leadership Lab UK, which aims to help public sector bodies to design and implement innovative data-driven procurement policy for inclusion and SDG impact.

In 2014 Margaret won the Global Social Entrepreneurship Initiative awarded by Transparency International (TI) and the International Anti-Corruption Conference (IACC) for developing the innovative civic technology platform Disclosure Today which is a social governance network connecting citizen activists with pro bono lawyers and digitizing legally compliant freedom of information requests. In 2016 Margaret founded U-Solve School of Empathic Leadership & Entrepreneurship an entrepreneurial eco-system builder to address global challenges and which is currently pioneering research on ‘Empathic Anger’ and ‘Impact Measurement for SDG Readability.’ Margaret’s work in U-Solve centers around building the capacity of social impact entrepreneurs for personal resilience, innovation and to engage public procurement systems and policies by designing, structuring and leading multi-sectoral partnerships for shared value and sustainable development.

“Leveraging procurement spend (whether public or private sector) to maximize human, social and environmental impact distinguishes 21st century entrepreneurs and corporations as providing critical leadership on addressing the pressing challenges facing people and planet.”

Phoebe Blackburn


Berlin, Germany | Oxford, United Kingdom

Prior to going freelance in 2013, Phoebe worked for 8 years at French energy group EDF in London and Paris in communications and corporate responsibility roles and at the French Embassy as deputy cultural attaché. In 2015, she was one of the first facilitators at Circulab Network, started by Paris-based design agency Wiithaa: with close to 60 facilitators in 18 countries today, its goal is to promote transformative and circular business models using accessible tools.

In Berlin Phoebe has been developing a training on Collective Leadership & Circular Economy with the Institute of Collective Leadership, alongside consulting for WWF on the topics of circular economy and certification. Phoebe was a co-founding member of German co-operative sustainable natives, a member of Zero Waste France and Circular Berlin eV.

She is also a practicing language trainer for TEDx speakers, managers and start-ups. Last but not least, she has a strong interest in dustbins and the issue of waste and her photo expo, Les Plu’Belles, showing trash cans around the globe, has been seen in a dozen spaces in Paris and Berlin to raise awareness, most recently at Impact Hub Berlin at its Make Art not Waste event in April 2019.

"Imagine if we could measure what nonprofits, charities, volunteers, civil society organizations really contribute to our society. Imagine if businesses competed not just on the basis of their economic contribution, but on their contribution to social progress. Imagine if we could hold politicians to account for really improving people's lives. Imagine if we could work together — government, business, civil society, me, you — and make this century the century of social progress."

Stephanie Grandjean Mateos


Paris, France

For the last 13 years, I have been working with entrepreneurs (in large and small organisations) to support them in driving their transformation(s). In particular, I work with SMEs and start-ups in order to integrate circular economy in their activity and develop positive impact business models.

My clients tell me they appreciate working with me because I have a systemic understanding of their business, a good ability to leverage their (collective) intelligence and expertise and I can be both fun and serious at the same time.

Business coaching of 10 start-ups incubated in Euratechnologies (AgTech, Retail-Tech) on integrating circular principles. Mentoring of project owners: Start-up week-end Circular Economy; Start-up week-end ChangeMakers, Start-up Weekend AGTech. Training/Coaching of the top 30 leaders in a context of rapid growth and transformation.

EXPERIENCE CircularBoost Consulting (since 2017)Helping start-ups and SMEs to develop and implement circular business models Korda&Cie – Senior Manager (since 2007)Helping large organisations in their transformation, esp. through leadership development Usinor-Arcelor-Mittal (+7yrs)Lead Buyer Energy and Industrial Gases; Arcelor COMEX Member Executive Secretary; Key Account manager Arcelor Packaging

  • Transformation strategy and implementation
  • Circular Business models
  • Business development, start-up business coaching
  • Purchasing, B-to-B negotiation
  • Design and facilitation of leadership development programs
  • Facilitation of collective intelligence methodologies
  • Industries (energy, steel industry, packaging)
  • Services (Bank, Distribution)

"Imagine if we could measure what nonprofits, charities, volunteers, civil society organizations really contribute to our society. Imagine if businesses competed not just on the basis of their economic contribution, but on their contribution to social progress. Imagine if we could hold politicians to account for really improving people's lives. Imagine if we could work together — government, business, civil society, me, you — and make this century the century of social progress."

Edward Kosior


Australia | United Kingdom

Edward Kosior received a Bachelor of Applied Chemistry and Diploma of Education from Melbourne University and Masters of Engineering Science in Polymer Engineering from Monash University Australia.

Edward is an Honorary Professor at Brunel University London, at the Wolfson Materials Processing Centre; also Fellow of The Society of Plastics Engineers; Fellow of Royal Society for the Encouragement of Arts, Manufactures and Commerce.

Edward Kosior has been active as an innovator in polymer technology for the past 40 years both within universities, recycling enterprises and as Founder and Managing Director of Nextek Ltd, which has offices in UK, Australia and India.

He holds several patents for the recycling plastics and been instrumental in the introduction of recycled plastics into food packaging in Europe and Australia (PET, HDPE and PP).

His goals are to help preserve and improve the natural environment through novel technologies that reduce waste generation and increase the closed loop economy that promotes high efficiencies in the use of limited resources and truly sustainable materials.

He is also working on mitigating plastics in oceans and encouraging adoption of science and best practices in avoiding the environmental problems facing developing countries.

"The solution for governments is quite simple. In order for us address this climate crisis, they need to tax the behaviours they do not want and incentive the behaviours they do."

Katherine Robertson-Pilling


United States | France | United Kingdom

Katherine Robertson-Pilling is an international strategic creativity coach, entrepreneur and author of The Wheel of Creativity: Taking Your Place in the Adventure of Life.

Katherine trains entrepreneurs, coaches, organizational leaders and creatives of all persuasions to integrate creative thinking with strategic action for extraordinary results in life and business. While Katherine is American by birth, she lives between the US, UK and the South of France and works with clients around the world.

Katherine developed her expertise in the creative process through more than 30 years as an award-winning writer and producer. She has consulted for Fortune 100 companies and produced award-winning documentaries for some of the world’s favorite TV networks.

With formal education in psychology and communications, and 25 years studying, empowering and inspiring people in every walk of life, Katherine’s proprietary system for creative transformation, The Wheel of Creativity, is the foundation of her work. She specializes in strategic listening, breakthrough conversations, and transformational experiences for clients and teams. Her philosophy is that people who think creativity and act authentically change the world (and their own lives) every day.

Katherine’s latest platform for personal and social transformation is experiential. Rooted in the social tradition of ancient cultures, she creates sacred space experiences in beautiful places around the world, where people from all walks of life can co-create community at the deepest level.

"Creativity is the world’s greatest natural resource. Yet most people are leaving it in the ground."

Michelle Chakkalackal


Amsterdam, Netherlands

Michelle Chakkalackal is passionate about developing leaders and cross-cultural teams to scale their impact across the world. Michelle has more than 15 years of experience in global health research and has led and designed research in China, Egypt, Mexico, Kenya, Uganda, India, and Namibia.

She is fascinated by what data can tell us about people’s health needs, and has a successful track record in turning those insights into products that people can use to improve their lives.

She is one of the co-founders of the global award-winning Love Matters program. Love Matters delivers sexual and reproductive health information to young people in countries where these topics are censored or taboo. During her leadership, Love Matters operated in 5 languages and 6 countries, and their sites have had more than 100 million sessions and 7.5 million social media followers. And during her leadership, the sites cumulatively averaged 3 mil-lion sessions per month.

After leaving Love Matters in 2017, Michelle founded House of Jackfruit. It is here where Michelle spends her time cultivating leaders to grow to their full potential. Using a diverse skill set including leadership development, organizational design, and scaling strategies to help people and teams unlock their full potential.

"Imagine if we could measure what nonprofits, charities, volunteers, civil society organizations really contribute to our society. Imagine if businesses competed not just on the basis of their economic contribution, but on their contribution to social progress. Imagine if we could hold politicians to account for really improving people's lives. Imagine if we could work together — government, business, civil society, me, you — and make this century the century of social progress."

Moulsari Jain


Amsterdam, Netherlands

Moulsari is a speaker, trainer and coach, guiding people and organisations through uncomfortable limitations to insightful breakthroughs for self awareness, meaning, connection and creativity.

On a mission for cultural sustainability, she designs experiences and complex strategic systems shift culture away from external, material growth towards internal, human growth. Moulsari mentors, advises and consults with businesses, executives and entrepreneurs on their business strategy, brand vision and organisational design, while (provocatively) teaching individuals how to gain personal leadership in their work and life through conscious design of their mind, body, heart and soul. She has created and taught courses and workshops on personal branding, living with passion, preparing for superhumanity and doing nothing.

Moulsari has a deep professional background in branding, design and entrepreneurship across industries and cultures. She integrates perspectives from her international diplomatic upbringing, her vast experience with eastern and western philosophy, psychology, and practices including Vipassana meditation, Ashtanga yoga, and plant based nutrition. She graduated with Honors from Parsons School of Design New York, and from THNK School of Creative Leadership Amsterdam. She also holds certifications in Business Sustainability Management from Cambridge Institute of Sustainability Leadership, Inter-Cultural Dilemma Resolution for Business from Trompenaars Hampden-Turner Consulting and Fine Art from Gerrit Rietveld Academy. She is currently based in Amsterdam and London.

"Our urge to dominate this little planet comes from the insecurity that demands that we must prove our power, but mostly to ourselves. No one else cares, not the stars or the trees or even all the many animal species we’ve destroyed. They were here and now they’re gone and they haven’t complained or protested. It’s only our own species that is bound to suffer their loss. The answer is Doing Nothing when that urge arises."

Yolanda Jansen


Suriname | Netherlands

Yolanda has been in the business of shaping hopes, dreams and action for a more positive and inclusive world for over 26 years. Her personal and professional pursuit has been the cultivation and support of freedom of choice, belonging and inclusion.

She holds a BA in communication and has taken a variety of coaching courses. Her past roles include programme design, project management and fundraising for international non-profit agencies. She has helped raise over 10 million Euros for project in the media, film, arts, cultural and development sectors.

She currently facilitates conversations that create deeper insight and connections in team work. She strives to help all her clients find their own versions of ‘better’ communication, collaboration and performance by creating safe spaces where diverse points of views are welcomed and embraced as opportunity for growth.

Yolanda connects to the world around her through deep listening, experiential learning and playing. Her approach is driven by the heart combined with practical intelligence.

“Wake up, sweetheart, it’s about interdependence and alignment!”

Michael Green


United Kingdom

Michael Green is Chief Executive Officer of the Social Progress Imperative. An economist by training, he is co-author (with Matthew Bishop of ‘The Economist’) of Philanthrocapitalism: How Giving Can Save the World and The Road from Ruin: A New Capitalism for a Big Society.

Previously Michael served as a senior official in the U.K. Government’s Department for International Development, where he managed British aid programs to Russia and Ukraine and headed the communications department. He taught Economics at Warsaw University in Poland in the early 1990s.

His TED Talks have been viewed more than two million times, and his 2014 Talk was chosen by the TED organization as one of the ‘most powerful ideas’ of 2014 and by The Telegraph as one of the 10 best ever. In 2016, he was named one of “The 100 Most Connected Men in Britain” by GQ Magazine and one of the NonProfit Times’s “Power & Influence Top 50.

"Imagine if we could measure what nonprofits, charities, volunteers, civil society organizations really contribute to our society. Imagine if businesses competed not just on the basis of their economic contribution, but on their contribution to social progress. Imagine if we could hold politicians to account for really improving people's lives. Imagine if we could work together — government, business, civil society, me, you — and make this century the century of social progress."

Ben Carpenter


United Kingdom

Ben Carpenter is the chief executive of Social Value UK, part of Social Value International, the membership organisation for individuals, organisations and companies supporting principles and standards in accounting for social and environmental value. Prior to becoming CEO, Ben was Social Value UK’s Operations Manager. During his time at Social Value UK, Ben has helped to grow and develop a range of membership services, most notably Assurance and Accreditation and SVUK’s involvement in the Impact Management Programme.

Working with the membership, Ben has strengthened representation across private and public sectors, and civil society. Ben has also led on international initiatives with the OECD, World Economic Forum and World Business Council for Sustainable Development. Ben’s background in homelessness, social housing and the built environment, affords him experience that spans sectors and an in-depth knowledge of Social Value accounting.

“To manage social value we must all be prepared to lose some control. We must amplify the voices of those not in power to capture the important changes people experience. And then we must respond to what we hear. If you are accountable to your stakeholders then you are relentlessly innovating to provide the best possible service. ”

Shanil Singh


Trinidad and Tobago | Canada

Shanil Singh is an entrepreneur with close to a decade of experience running and building a successful enterprise as well as launching numerous products. Also, a doctoral researcher, Shanil is interested in areas such as organizational design, building change and learning capabilities, new product development and customer driven innovation. Shanil is passionate about learning new ideas , cross pollinating of various fields and lastly, bringing the latest thinking in management to help impact 21st century challenges.

Shanil has more than a decade worth of experience in the private sector managing a very successful multi- million-dollar enterprise. He has launched and scaled dozens of successful initiatives and his work focuses heavily on business strategy, business development and organizational development.

Within the social sphere, Shanil currently concentrates his energy within the health sector where he focuses primarily on chronic disease initiatives that has helped hundreds of patients obtain free diabetic testing, key drugs and access to physicians. In U-Solve Shanil leads the research on impact measurement for SDG readability.

Shanil is also engaged in doctoral research where his focus is on strategic agility through the lens of process and job design.

"When I see the challenges in the world, I see a dire need to expand our view of problems and those whom we deem ‘worthy’ of being listened to. Firstly, by seeing opposing ideas or conflicts not as the beginnings of our own destruction but as potential paths for new innovative breakthroughs. Secondly, by bringing those far and near in the problem, the patient and the capitalist, the liberal and the nationalist, all equally at the table of ideas and solutions."

Courtney Savie Lawrence


United States | Thailand

Courtney Savie Lawrence is an explorer and connector by nature who thrives by working with others to bring system changing and meaningful projects to life, strategically and efficiently- especially with a focus on innovation and sustainable development. In the past 15 years she has lived, worked and traveled across more than 70 countries in pursuit of positive social impact using design thinking and developing market based solutions.

She has formally co-founded two social enterprises and has worked in and among large scale organizations like Ashoka, the United Nations and collaborated with global academic centers such as MIT's D-lab and Stanford's Hasso Plattner Institute of Design. For the past 6 years she has been Asia-based working in the social impact sector as an entrepreneur, consultant, university lecturer and co-founder of DSIL Global.

Courtney is a current Vital Voices Fellow, faculty member at the Thammasat University’s School of Global Studies and Social Entrepreneurship, the Amsterdam based THNK School of Creative Leadership for in-company program and volunteers her time as an advisory board member to the Frontier Innovators DFAT program. Since 2016 she has also worked with the MIT International Development Design Summits, by co-leading in the Colombia, Thailand and Australia programs.

Other highlights include founding the Japan based ‘Global Studies, Peace and Leadership Summer Seminar' series - integrating virtual and fieldwork among participants from more than 40 countries to India, Thailand, Cambodia and the Philippines. From 2006-2014 she also served on the Executive Committee of the of the Swiss-based NGO, World Alliance of YMCAs as a global representative of the North America region. Previous to co-founding a US social enterprise dedicated to creating a hub for closed loop systems and sustainability entrepreneurs, she worked with Ashoka's Full Economic Citizenship initiative in the Washington, D.C.

Since 2002 she has logged in thousands of hours leading and facilitating classes, workshops and trainings across Asia, the Middle East, Africa, Europe, North and South America. She holds a Masters in Responsible Management and Sustainable Economic Development from the United Nations University for Peace, in Costa Rica, and a Bachelors in Political Science, International Relations from the College of Charleston; with one year spent abroad in South Africa, at the University of Stellenbosch. 'Ubuntu' is a life guiding philosophy that connects her passion with her purpose.

“I believe that the aggregate of positive social impact efforts made by local leaders across the world will result in the systems change society needs to calibrate for the imbalances- environmentally, economically and socially. For the past several years I have been experimenting and testing various hypotheses and to be honest, I have no time for cynicism. I am excited to collaborate with others that hold the same healthy impatience and radical optimism for what is possible on our planet.“

Scott Walker


United Kingdom

A public affairs, sustainability, and strategic communications specialist with over 17 years professional experience working on corporate sustainability, government relations, public policy and regulatory affairs programs and projects.

He holds two degrees (both politics and law); a post-graduate qualification in public relations; two Master’s degrees (both international affairs and public administration); and was a participant at the THNK School of creative leadership in Amsterdam, a world class design and innovation institution, offering access to a unique network of public / private sector innovation leaders from around the globe.

Scott started his career serving a number of major international clients as a public affairs consultant in London, with a specialised portfolio in the media sector whilst working at Fleishman Hillard. He then managed regulatory affairs, policy and press ‘in-house’ on behalf of the UK music sector. He moved to New York City to study at Columbia University and work as a freelance policy consultant to businesses, NGOs and academia on various topics related to corporate social responsibility, ethics and compliance, and digital media.

He supported a Professor at Columbia University to co-instruct an executive course on strategic corporate responsibility for several years. He has been a counsellor for Social Risks LLC, a New York City based consultancy advising private and public sectors and NGOs on processes for internal and external reporting and monitoring of social risks and strategies for engaging stakeholders. He has also worked on an ad hoc basis as a training facilitator for an international capacity development organisation specialising in delivering training, innovation, and consulting solutions to emerging economies.

Nylon Consulting was established to provide advice to a range of clients – corporates, consultancies and charities, across different sectors, both in the UK and overseas - and to help a range of start-up businesses and NGOs on a pro-bono basis.

"Every new idea and initiative meets with resistance. We have to find the courage to take risks, even to fail, if the goal is worthwhile."

Kofi Annan

Anja Blaj



Anja is one the emerging global experts in Blockchain and Crypto currency law. She is a lawyer based in Ljubljana, Slovenia and is the Head of Advocacy at European Blockchain Hub and a community manager for Blockchain Think Tank Slovenia. She has worked with Lemur Legal and is currently consulting Datafund and Blockestate projects.

Recently she founded Ljubljana Legal Hackers Chapter and is on the team organizing Distributed Governance Conference (DGov 2019). During her legal studies she’s been focusing on international law and specialised in Space Law, which resulted in participation and coaching at Manfred Lachs Space Law Moot Court Competition.

Today, she’s writing a thesis about the conception and reality of Global Law. She’s also part of the Coalition of Automated Legal Application (COALA), has attended several workshops regarding blockchain governance and moderated a Roundtable: Design Criteria for Blockchain Governance – Endogenous and Exogenous Mechanisms at Decentralised Web Summit 2018 in San Francisco. Recently she has presented Legal Framework for Blockchain Development on the European Blockchain Hub in Hong Kong and Tokio.

"Old paths always lead to old destinations"

Mohammed Yunnus

Andrew Goddard QC


United Kingdom

Andrew is a Queens Counsel at Atkin Chambers, UK, which was named in 2018 and for 2019 by the Chambers & Partners UK Guide and Legal 500 as the UK leading set in construction, international arbitration (construction/engineering) and professional negligence (technology & construction).

Andrew is a leading barrister across the Commonwealth specialising in the law of commercial obligations, public and private sector partnerships, professional negligence and international arbitration, particularly in the context of disputes concerning major construction and engineering contracts and IT projects. He has had much involvement in infrastructure, telecoms and energy disputes, and has acted for main contractors, sub-contractors, professionals and employers, including national and foreign Governments. Andrew has experience of PPP and PFI projects in the UK and various Commonwealth jurisdictions, and is a director of the Caribbean Procurement Institute.

Andrew is “a creative thinker” and “very analytical” (Chambers and Partners), he is strategic in his approach to the prosecution and resolution of disputes. He believes that the process can be improved by increased party collaboration, where sensible to do so, and early identification of the real issues, thereby improving the client’s overall experience and, crucially, outcomes. His expertise in international commercial arbitration stems from appearing in numerous disputes referred to arbitration under the auspices of the ICC, the HKIAC, the LCIA and the LMAA. He also has experience of investor-state disputes proceeding before the International Centre for the Settlement of Investment Disputes (ICSID).

Related areas of law in which he has detailed knowledge and experience include ship construction and conversion, insurance and performance bonds. He is also experienced in judicial review and issues relating to public procurement.

He is an accredited civil and commercial mediator and has been appointed as arbitrator, adjudicator, legal assessor, and legal expert in various disputes. He has also been admitted on an ad hoc basis to the Bars of Hong Kong, Trinidad and Tobago and Tanzania.

Andrew is listed as a leading silk by The Legal 500 (Construction, Commercial Arbitration and Information Technology), Chambers UK Bar Guide (Construction, Information Technology and International Arbitration), Chambers Asia-Pacific Guide (Arbitration) and Chambers Global Guide (Construction).

"Every new idea and initiative meets with resistance. We have to find the courage to take risks, even to fail, if the goal is worthwhile."

Kofi Annan

Seung Chan (Slim)Lim


United States

Seung Chan (Slim), author of the award-winning book titled ‘Realizing Empathy’ believes people who are in empathic relationships not only have lives that are more healthy & meaningful, but also more creative & effective. As an executive coach & meta-designer, he helps executives (re)design their leadership & organization: a process that challenges them to develop such relationships not only with their team & customers, but also themselves.

Slim has spent 18 years exploring the role of design & empathy in innovation. He is a sought after executive leadership coach at Singularity University, has spoken at Harvard Business School, Cornell Johnson School of Management, McGill’s Desautels Faculty of Management, Rotman School of Management, SAP TechEd, FUSE, and TEDx. An Inquiry into the Meaning of Making.” Slim’s past clients include American Eagle, Eaton, General Electric, Merill Lynch, Siemens, and Whirlpool. Innovation efforts he’s partaken have won awards such as the CES innovation award.

Slim’s journey started with helping fortune 500 companies innovate. From this experience, he learned that companies struggling to innovate have to overcome their unawareness & bias toward their customers before they can innovate. The muscle required to do so? Empathy.

Slim then conducted anthropological research on how artists innovate. From this experience, he learned that visual & performing artists struggling to innovate have to overcome their unawareness & bias toward themselves, their subject matters, or their materials before they can innovate. The muscle required to do so? Empathy.

Slim now helps CEOs develop a culture of innovation. From this experience, he sees that CEOs are like artists: mired in so much uncertainty and complexity that it’s no wonder they feel lonely, isolated, and anxious. So Slim helps them manage or overcome the unawareness & bias underlying such uncertainty, complexity, loneliness, isolation, and anxiety. Why? So they can more effectively lead their organization through growth & innovation. How? By helping them develop the muscle required to do so. Empathy.

“To make’ is to take on the challenge of engaging an other in an empathic conversation. An other we perceive as being separate from our ‘selves.’ An other we do not know. An other that can just as well be a fellow human being, as it could be a character in a story, a piece of raw material, or even your own body. These are all others we can make with, by realizing our empathy.”

Indi Young


United States

Indi is a freelance researcher who coaches, writes, and speaks about inclusive software strategy, bringing depth and breadth of knowledge about people’s purposes via the painstaking detail of listening sessions and synthesis. When paired with big data trends, solution space research, design thinking, JTBD, and agile methods, her mental model diagrams, opportunity maps, and thinking-style segments let you organize and activate better support for far many more people.

In 2008, her book Mental Models, introducing he problem space research method, was published. Her second book, Practical Empathy, was released in 2015, and she narrated it for Audible in 2016. Her next book is due out in 2019. She has spoken at many 40+ conferences globally. She runs a series of advanced online training about listening skills, synthesis, creating mental model diagrams & thinking-style segments, and the importance of pushing the boundaries of your perspective.

She began her career as a software engineer, moved into interaction design, worked with early tablets, and in 2001 was a founding partner of Adaptive Path, the pioneering UX agency responsible for knowledge sharing via many channels. She got her degree in Computer Science from Cal Poly San Luis Obispo, started her masters in Computer science at CSU Fort Collins, then quit because she wanted to push interaction design forward. (This was before any UX programs existed!)

“In my early projects, I realized that there was a gap between what my team knew, as engineers and creators, and what people were trying to ultimately accomplish. My career has been dedicated to closing this gap.“